Last updated: 20/08/2024
Thank you for shopping at Ondudo, your trusted online learning platform. We aim to ensure that our customers have a seamless experience with our products and services. However, we understand that there may be instances where you might need to request a refund.
Return Policy
We offer a 5-day digital return policy, which means you have 5 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
You’ll also need the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at support@ondudo.com with your order details. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and inspect your digital return, we will notify you if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 3 to 5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
- Digital products (e.g., downloaded courses)
- Services (e.g., one-on-one coaching or consultation)
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Shipping Policy:
All digital products will be delivered to your email or account within 1 hour from the time of purchase.
All Physical Products will be delivered within 2 to 3 working days from the date of purchase.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: support@ondudo.com
Website: https://ondudo.com/